Return & Refund Policy

Effective Date: [ july 31 2026]

At Toyvixa, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase (order number or receipt) is required.

Returns requested after 30 days of delivery may not be accepted.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within (14) days of delivery.

To help us resolve your request quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos or a short video of the product and its packaging

After reviewing your request, we may offer:

• A replacement
• A full or partial refund
• Another appropriate resolution, depending on the situation

Refunds

Once your return or claim has been reviewed and approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Return Shipping

• If the return is due to a damaged, defective, or incorrect item, we will provide an appropriate solution based on the circumstances.
• If the return is requested for reasons other than a product issue (such as a change of mind), the customer may be responsible for return shipping costs.

Order Cancellations

Orders may be canceled for a full refund before they have been processed or shipped.

Once an order has been processed or shipped, it can no longer be canceled.

Personalized or custom-made items cannot be canceled after production has begun.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Gift cards
• Personalized or custom-made products
• Clearance or final sale items
• Items marked as non-returnable on the product page

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@toyvixa.com

Our support team will respond as quickly as possible and work with you to find the best solution.
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